Privacy Policy
Fallqvist Consulting is the data controller responsible for the processing of personal data as described in this privacy policy. This privacy policy explains what types of personal data we collect, how we process it, and for what purposes. This privacy policy applies to: https://www.fallqvistconsulting.se
Personal data we collect and process
We process the following categories of personal data:
- Basic information: name
- Contact information: email address, phone number
- Account and profile information: preferences and settings, where applicable
- Customer relationship data: communication history, inquiries, project-related correspondence
- Service and engagement information: information about services you have requested, are currently using, or have previously used
- User activity: interaction history from the website or electronic communication we send, as well as technical information about the device and browser used
- Cookies: see our cookie information here: https://fallqvistconsulting.se/legal/cookies
Personal data is usually collected directly from you or generated in connection with your use of our website or when you contact us regarding our services.
How we use personal data
Provision of services and contracts
We use your personal data to fulfill agreements with you, for example when you request or engage our consulting services. The legal basis for this processing is that it is necessary for the performance of a contract with you.
Customer relationship management
We process personal data to manage our relationship with you, such as responding to inquiries, providing support, and handling follow-ups. The legal basis for this processing is that it is necessary for the performance of a contract or to take steps prior to entering into a contract.
Analysis, business development, and service improvement
We continuously work to improve our services and website. This may involve analyzing usage patterns, communication history, and general interaction with our website. The legal basis for this processing is our legitimate interest in improving our services and user experience.
Personalized communication
We may adapt our communication based on your interaction with us, for example by responding more accurately to your inquiries or tailoring information about our services. The legal basis for this processing is our legitimate interest.
Sales and marketing
We may process personal data in connection with sales and marketing of our consulting services, for example by sending relevant information via email. The legal basis for this processing is our legitimate interest. You may object to this processing at any time, for example by unsubscribing from email communications. Where required, we will request your consent before engaging in such communication.
System monitoring and troubleshooting
We monitor our systems to ensure stability, security, and proper functionality. Some of these processes may involve the processing of personal data. The legal basis for this processing is our legitimate interest.
Security, fraud prevention, and abuse prevention
We process personal data to protect our website, services, users, and ourselves against misuse, fraud, and unlawful activity. The legal basis for this processing is our legitimate interest.
Compliance with legal obligations
In certain cases, we are required to process personal data to comply with legal obligations, such as accounting or regulatory requirements. The legal basis for this processing is that it is necessary to comply with a legal obligation to which we are subject.
Your rights
If you wish to exercise any of your rights, please contact us at contact@fallqvistconsulting.se.
Right of access
You have the right to request access to the personal data we process about you.
Right to rectification
You have the right to request that incorrect or incomplete personal data be corrected.
Right to erasure
You have the right to request deletion of your personal data without undue delay. Please note that data we are legally required to retain will not be deleted.
Right to restriction of processing
In certain circumstances, you may request that we restrict the processing of your personal data.
Right to object
If we process your personal data based on legitimate interests, you have the right to object to such processing.
Right to data portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to lodge a complaint
If you believe that our processing of personal data does not comply with applicable data protection laws, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).